技术支持知识库

It is highly recommended that an individual request is made for each distinct type of service requested to ensure all needs are promptly and effectively addressed. 例如, if a requestor is having issues with both their PC powering on and would also like to request access to a shared folder. 尽快解决这两个问题, this should be submitted as 2 separate requests as there are different groups working on each issue.

- 查看IT支持请求流程
Change Management Requests – A Change Management request is defined as something out of the ordinary scope of IT requests for a department or user. 在请求下列任何一项时, a justified request must be sent from the department head (director or above) via email to techsupport@oliyer.com

1. Software Access – Colleague access, new application requests, application access.
2. Specialty email access ‐ Departmental mailbox; Distribution list;
3. Data Requests ‐ Departmental folders; Data restorations.
4. Hardware Requests ‐ Request for new workstation(s); peripheral(s); IT related accessories.

HR and Legal Requests – A 人力资源 (HR) or Legal request is defined as a request containing confidential or restricted information from IT. Any requests that coincide with the below categories are required to be requested by the appropriate staff members within HR, legal or appointed UCNJ officers via email to techsupport@oliyer.com. 如果请求是高度机密的(e.g. requestor does not want more than a few people aware of the situation) The request will be sent directly to the CIO or Director to ensure confidentiality is maintained.
- Legal Requests – OPRA requests, EDiscovery.
- HR Requests ‐ Addition and termination of employee accts, Access to another users’ directory or email.